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Terms & Conditions

The Glasgow Food and Drink Tour LTD 

 

BOOKINGS AND CANCELLATION POLICY FOR SCHEDULED TOURS

Bookings will only be confirmed after payment has been completed.

Cancellations

If your tour is rescheduled or changed, The Glasgow Food and Drink Tour Ltd will give you the option of retaining your ticket, rescheduling to another tour or alternatively claiming a full refund.

In the unlikely event that a food tour is cancelled by The Glasgow Food and Drink Tour Ltd, you will be refunded in full.

Tours require at least 2 people to go ahead.

If you cancel your tour, at least 7 days notice will be required for a full refund. An admin fee of £10 will be charged per ticket on cancellation.
Between 6 and 3 days inclusive notice, 50% of the ticket price will be refunded.
No money will be refunded if 2 days or less notice is given.

Refunds

If you are entitled to a refund, The Glasgow Food and Drink Tour Ltd will refund your booking in the same way you made the payment.

Refunds will only be given on the ticket price, not on any other costs incurred.

Gift Cards cannot be redeemed for cash and are non-refundable.

Gift Cards are valid for booking tours for 12 months from the date of purchase, but you don’t have to go on tour within the 12 months, it can be anytime in the future. Just make sure you get the tour booked within 12 months of purchase.

Complaints

The Glasgow Food and Drink Tour Ltd pride ourselves on first class customer service. If in any way you are unhappy with the tour please let our guide know. In the unlikely event you are still unhappy, please contact us by phone or email stating the problems you incurred and they will certainly be addressed. This does not affect your statutory rights.

 

ATTENDING THE FOOD TOUR 

Before you finalise your booking, please read all the terms and conditions that apply to the tour and/or ticket. If you or any member of your party has particular requirements please let us know and we will look to accommodate. There will be no guarantee that requirements will be met if we are not notified at the time of booking.

All the food served on our tours may have traces of nuts, gluten or dairy.

If you have a food intolerance we will look to accommodate if possible.

When you receive your confirmation email/tickets please read all the information carefully. When attending the tour, please bring ID to prove age.

You must be aged 18 or over to join The West End Wander at Night.

Please make sure you arrive on time as we cannot wait.  If you cannot find us or you are delayed please contact your guide so you can catch up with the tour. You can contact your guide on 07925049252.

Children

Children are welcome and soft drinks will be provided. We walk approximately 2.5 miles (4Km) so please bear in mind if you bring your children along. Under 18’s must be accompanied by an adult. Unfortunately children cannot join The West End Wander at Night.

The Tour

Please wear appropriate clothing and shoes for the tour. The West End Wander is approximately 2.5 miles (4Km) and goes ahead in all weather. We have slight hills and cobbled streets on the route. Seating and toilet facilities will be available at most stops. The West End Wander at Night is approximately 1.6 miles (2.6Km). We have cobbled streets on the route. Seating and toilet facilities will be available at all stops.

Please take care when crossing roads. We will cross at pedestrian crossings.

Please take care when walking especially if ground is wet or icy.

Please let us know in advance if you feel you would need any assistance to take part in this tour and we will look to accommodate.

Timings

We will aim to complete The West End Wander within 4 hours however it can vary depending on how many people are in the group, service times in establishments and how much the party are enjoying themselves. Please leave extra time at end of tour before arranging another event. The West End Wander at Night is around 3.5 hours.

Food and Menus

The Glasgow Food and Drink Tour Ltd reserves the right to alter or change the menu in case of non-availability of a product or establishment on the tour date.

Alcohol

If anyone arriving at the start of the tour is under the influence of drugs or alcohol we reserve the right not to take them on the tour and the right not to offer a refund.

Alcohol will be served on the tour so proof of age will be required if you look under the age of 25.

If you take part in the drink tastings, we do not recommend driving immediately after taking this tour. Please refer to https://www.mygov.scot/drink-drive-limit-scotland/ for additional information.

Soft drinks can be provided as an alternative.

Photography

Photographs and video footage may be taken during the tour for editorial or promotional purposes. These images may be used online or in printed matter. If you do not want images of you or your party to be used please let us know in writing in advance of the tour.

Liability

The Glasgow Food and Drink Tour Ltd excludes all liability for any loss, damage to personal property or injury to you, howsoever caused but does not exclude liability, where any death or injury is caused by the negligence of The Glasgow Food and Drink Tour Ltd.

Indemnity

The Glasgow Food and Drink Tour Ltd may hold you liable for any loss, expenses (including but not limited to reasonable legal costs and disbursements), losses and damages arising from or incurred by reason of any claims, demands, actions that arise as a result of your breach of these terms and conditions. This indemnity shall not apply to the extent any such claim or demand or action arises as a result of the Company’s breach of these terms and conditions.

 

Effective date: May 25, 2018

The Glasgow Food and Drink Tour ("us", "we", or "our") operates this website (the "Service") and related services.

This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data.

We use your data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in our Terms and Conditions.

Definitions

Personal Data

Personal Data means data about a living individual who can be identified from those data (or from those and other information either in our possession or likely to come into our possession).

Usage Data

Usage Data is data collected automatically either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).

Cookies

Cookies are small pieces of data stored on a User's device.

Data Controller

Data Controller means a person who (either alone or jointly or in common with other persons) determines the purposes for which and the manner in which any personal data are, or are to be, processed.

For the purpose of this Privacy Policy, we are a Data Controller of your data.

Data Processor (or Service Providers)

Data Processor (or Service Provider) means any person (other than an employee of the Data Controller) who processes the data on behalf of the Data Controller.

We may use the services of various Service Providers in order to process your data more effectively.

Data Subject

Data Subject is any living individual who is the subject of Personal Data.

User

The User is the individual using our Service. The User corresponds to the Data Subject, who is the subject of Personal Data.

Information Collection And Use

We collect several different types of information for various purposes to provide and improve our Service to you.

Types of Data Collected

Personal Data

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you ("Personal Data"). Personally identifiable information may include, but is not limited to:

  • Email address
  • First name and last name
  • Phone number
  • Address, State, Province, ZIP/Postal code, City
  • Payment information
  • Personal health information
  • Travel related information
  • Any other personal information we may request in order to provide the service to you
  • Cookies and Usage Data

We may use your Personal Data to contact you with newsletters, marketing or promotional materials and other information that may be of interest to you. You may opt out of receiving any, or all, of these communications from us by following the unsubscribe link or instructions provided in any email we send.

Prior to sharing any personal information with us, you will be asked for consent to process your personal data for limited and proportionate use in compliance with:

  • REGULATION (EU) 2016/679 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation) and that I understand that I have the right to withdraw my consent by emailing us.

Usage Data

We may also collect information how the Service is accessed and used ("Usage Data"). This Usage Data may include information such as your computer's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

Tracking & Cookies Data

We use cookies and similar tracking technologies to track the activity on our Service and hold certain information.

Cookies are files with small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyze our Service.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

Examples of Cookies we use:

  • Session Cookies. We use Session Cookies to operate our Service.
  • Preference Cookies. We use Preference Cookies to remember your preferences and various settings.
  • Security Cookies. We use Security Cookies for security purposes.

Use of Data

Rezgo uses the collected data for various purposes:

  • To faciliate the purchase of our Service
  • To notify you about changes to our Service
  • To provide customer support
  • To gather analysis or valuable information so that we can improve our Service
  • To monitor the usage of our Service
  • To detect, prevent and address technical issues
  • To provide you with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless you have opted not to receive such information

You understand that by removing consent to process your personal information, our ability to provide you with service may be impeded.

Retention of Data

We will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy.

We will retain and use your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

We will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of our Service, or we are legally obligated to retain this data for longer time periods.

Transfer Of Data

Your information, including Personal Data, is maintained on computers located in the United States where the data protection laws may differ than those from your jurisdiction.

If you are located outside the United States and choose to provide information to us, please note that we transfer the data, including Personal Data, to the United States and process it there.

Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.

Disclosure Of Data

Business Transaction

If we are involved in a merger, acquisition or asset sale, your Personal Data may be transferred. We will provide notice before your Personal Data is transferred and becomes subject to a different Privacy Policy.

Disclosure for Law Enforcement

Under certain circumstances, we may be required to disclose your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).

Legal Requirements

We may disclose your Personal Data in the good faith belief that such action is necessary to:

  • To comply with a legal obligation
  • To protect and defend the rights or property of Rezgo
  • To prevent or investigate possible wrongdoing in connection with the Service
  • To protect the personal safety of users of the Service or the public
  • To protect against legal liability

Security Of Data

The security of your data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

"Do Not Track" Signals

We do not support Do Not Track ("DNT"). Do Not Track is a preference you can set in your web browser to inform websites that you do not want to be tracked.

You can enable or disable Do Not Track by visiting the Preferences or Settings page of your web browser.

Your Rights

We aim to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data.

We can update your Personal Data upon your request.

If you wish to be informed what Personal Data we hold about you and if you want it to be removed from our systems, please contact us.

In certain circumstances, you have the right:

  • To access and receive a copy of the Personal Data we hold about you
  • To rectify any Personal Data held about you that is inaccurate
  • To request the deletion of Personal Data held about you

You have the right to data portability for the information you provide to us. You can request to obtain a copy of your Personal Data in a commonly used electronic format so that you can manage and move it.

Please note that we may ask you to verify your identity before responding to such requests.

Service Providers

We may employ third party companies and individuals to facilitate our Service ("Service Providers"), to provide the Service on our behalf, to perform Service-related services or to assist us in analyzing how our Service is used.

These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

Analytics

We use third-party Service Providers to monitor and analyze the use of our Service.

Google Analytics

Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network.You can opt-out of having made your activity on the Service available to Google Analytics by installing the Google Analytics opt-out browser add-on. The add-on prevents the Google Analytics JavaScript (ga.js, analytics.js, and dc.js) from sharing information with Google Analytics about visits activity.For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: http://www.google.com/intl/en/policies/privacy/

Payments

We provide a paid service as such we use third-party services for payment processing (e.g. payment processors).

We will not store or collect your payment card details. That information is provided directly to our third-party payment processors whose use of your personal information is governed by their Privacy Policy. These payment processors adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of payment information.

Links To Other Sites

Our Service may contain links to other sites that are not operated by us. If you click on a third party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

Children's Privacy

We may collect personally identifiable information for individuals under the age of 13 as part of the transaction process. In relation to the offer of services directly to a child, the processing of the personal data of a child shall be lawful where the child is at least 16 years old. Where the child is below the age of 16 years, such processing shall be lawful only if and to the extent that consent is given or authorised by the holder of parental responsibility over the child. Member States may provide by law for a lower age for those purposes provided that such lower age is not below 13 years. We shall make reasonable efforts to verify in such cases that consent is given or authorised by the holder of parental responsibility over the child, taking into consideration available technology.

Changes To This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

We will let you know via email and/or a prominent notice on our Service, prior to the change becoming effective and update the "effective date" at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, please contact us:
By email: info@glasgowfoodndrinktour.co.uk
By phone number:


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